Terms & Conditions
Terms & Conditions
Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made through this web site.
By agreeing to these terms and conditions you confirm that you are: a registered customer of chandys.co.uk (hereafter referred to as "chandys", "we", "us" or "our"); and you are a person who is 18 years of age or over.
1. Purchase Contract
All purchases made on this web site are governed by these Terms and Conditions. The Terms and Conditions governing any purchase will be those in effect at the date of your order. We reserve the right at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
We will confirm receipt of your order as soon as possible by e-mail, to the e-mail address you provided to us. Our acceptance of your order will take place upon despatch of the product(s) ordered and at this point the purchase contract will be made. We will supply the goods to you in accordance with these Terms and Conditions.
2. Pricing and Availability
Prices are liable to change without prior notice time to time. So make sure, you understand the price and check the availability at the time of ordering. Product descriptions and prices should only be used as a guide and Chandys reserves the right to vary them without notice.
Delivery will be made to the address specified by you when checked out. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time.
Currently we deliver only in UK Mainland excluding Highlands of Scotland. See the ‘Delivery Terms’ for Post Codes and other deliver terms.
We are using UKmail currently for next business day Door to Door Delivery. You will be receiving a email containing your delivery date and time. Should you fail to be present for your delivery, and if the items happens to be returned or damaged (eg. perishable goods like vegetables), we are entitled to charge you in full price of the items contained in your order and the cost of delivery.
If the order contains perishable goods like fresh fruits and vegetables, we have only two days shipment (Tuesday & Wednesday) and your order will be dispatched according to the arrival of the stock you have ordered. Such orders should be placed by sunday midnight for that week.
Claims for shortages, damages or incorrect goods must be notified immediately to the customer care within 24 hours of delivery, with the exception of Fruits and Vegetables which must be checked at time of delivery and if any damage should be reported within 12 hours. If you didnt like any product, please return to our store for a full refund. It is customers responsibility to bear the cost of returning the items, unless it is a fault from our side.
Payment can be made by PAYPAL only. You can also pay at the store if you are collecting from the store and redeem your shipping charge back.
6) Image and Summary details
The image and summary details used throughout the site are for illustration and information purposes only. On occasion the actual product may differ from that is shown. While we have taken every care in preparing this summary and believe it to be accurate, it is not a substitute for reading the product packaging or label prior to use. You should note that products and their ingredients are subject to change. If you do require precise ingredient information you should consult the manufacturer, whose contact details will appear on the packaging or label. Chandys is therefore unable to accept liability for any incorrect information. This data is supplied for personal use only. It may not be reproduced in any way whatsoever without Chandys’ prior consent, nor without due acknowledgement.
7) Product Weights
The product weight throughout the site is to help the shoppers calculate total weight for shipment purpose only. The net weight of the product is as in the product title. The actual weight for some of the products may slightly vary. If the gross weight is not clearly stated by the manufacturer and for weights of the vegetables & fruits (Eg. Bunch of Coriander, 6 apples, box of mangoes) approximate weight taken for calculation. For Vegitables and Fruits exact weight may not be possible all the time. In that case, will be adjusted with other vegitable or fruit of same value.
8. Availability of service
The service may be unavailable at certain times to allow chandys.co.uk to maintain and upgrade the website. Although Chandys will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. Chandys reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.
9. Customer Complaints
If you have any comments or complaints on or about our website, please e-mail us through the contact us link.
10. Warranty and Liability
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty.
We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
Chandys is constantly monitoring and checking the information on this website while we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We would advise you to check the label or product packaging, prior to use. Where precise information is important to you on a branded line, please contact the manufacturer whose contact details appear on the packaging or label
Chandys makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Chandys shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
11. Password/Account Security
At the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Chandys.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
The content of this website is owned or licensed by chandys.co.uk. This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content of the site is protected by copyright, trademarks, database and other intellectual property rights and any such rights will remain vested in Chandys or our licensors.
You can use this site only for your own personal, non commercial use, in order to place orders through the website.
You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from the chandys.co.uk . You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent of chandys.co.uk. Any unauthorised use terminates any permission’s granted.
These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them. This web site is operated by Emscote Food Store whose registered office is situated at 200A, Emscote Road, Warwick, CV34 5QN.
Last Updated on 21/05/2014