1. Delivery Areas
We have next bussiness day delivery in England, Wales, Scotland, Higlands and Islands of Scotland, Northern Ireland, Isle of Weight, Isle of Man and Isle of Scilly. Our partner couriers are UKMail and Parcel Force.
We also deliver to most of the European Countries. It can take upto five business days for deliveries to European countries once parcel is dispatched from our wearhouse. Our partner courier for European Countires is Parcel Force.
Business days means working days except, Bank Holidays, Saturdays and Sundays.
Delivery charges to Different locations explained in the table below.
2. Delivery Days and Time
Door to Door Deliveries are arranged Monday to Friday to cut the delivery cost down and bring you reasonable prices. We don't delvier on Saturdays, Sundays and Bank Holidays.
Orders with perishable goods like fresh fruits and vegetables, will be processed on Tuesdays & Wednesdays only; and your order will be dispatched according to the arrival of the stock you have ordered. Such orders should be placed by sunday midnight for that week. Orders came afterwards will only be processed next week. Please note, we don't deliver fresh vegetables and fruits to non-UK destinations.
3. Cutoff time
Orders received by midnight will only be processed for dispatch in the following day. Orders received after midnight will be processed, in the day after. The cut-off time enables us to ensure all our customers receive the quality of service they expect of us.
Orders with fresh Fruits and vegetables will be dispatched on Tuesday & Wednesday only. Cut off time for ordering fresh vegitables and fruits is Sunday Midnight for that week. Orders came after the cutoff time will be processed next week.
4. Product Weight
The product weight throughout the site is to help the shoppers calculate total weight for shipment purpose only. The net weight of the product is as in the product title. The actual weight for some of the products may slightly vary. If the gross weight is not clearly stated by the manufacturer and for weights of the vegetables & fruits (Eg. Bunch of Coriander, 6 apples, box of mangoes) approximate weight taken for calculation. For Vegitables and Fruits exact weight may not be possible at all the time. In that case, weight will be adjusted with other vegitable or fruit of same value.
5. Delivery Charges
* The Highlands and Islands of Scotland postcodes are: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE
** For denmark customers, if you use a business address for delivery we can refund £10.00 of your delivery charges
Currently we have only one payment options that is Paypal. Paypal is the safest way to pay online and widley accepted for its protection and security. You dont need to have a paypal account to complete the transaction.
Following picture shows where to click to pay without registering or logging into paypal account
Once the parcels are dispatched from our Shop, a separate email is sent with the consignment number and tracking information. If you provide
The delivery will be made by UKmail or Parcelforce, our courier partners anytime from 8am to 8pm.
Please ensure that there is someone at home on the date of delivery. If no one is available at the address when the driver arrives, a card is left as a confirmation of their attempt to make the delivery. The card will contain instructions on how the parcel can be retrieved - Customers can either collect it or arrange for redelivery.
We cannot accept any liability for goods that have been sent back to the depot and perished (in case there is no one at home to receive the order). In case the delivery attempt is not successful, the courier company will make another attempt to re-deliver the next working day, after that the goods will be held at the depot for 7 days, and thereafter, returned back to us. In this scenario depending on the saleable condition of the goods, we will deduct the cost of postage and 'returns-fee' of £9.99 and re-imburse the balance in the method that you paid us.
8. Returns & Customer Responsibilities:
Please ensure the parcel is opened as soon as the delivery arrives. All the fresh vegetables should be stored in a fridge/refrigerator. If you are not happy with any item, please get in touch with our customer service within 12 hrs of receiving the parcel with a photo proof (Please take a snapshot of the image and send it via email). Please note that photo proof is needed for any quality complaints. We will refund for returned items. If you didnt like any product, please return to our store for a full refund. It is customers responsibility to bear the cost of returning the items, unless it is a fault from our side.
Last Updated on 21/05/2020